FAQ

1. What is your return policy?

Customers have 7 days to return item(s) purchased. We need the returned goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

2. Does your company offer wholesale?

Not at the current time. 

3. Where is your online company based?

 

4. Can I expedite my shipping?

 

5. Can I track my order?

 

6. Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States.

7. How can I pay for my order?

8. How long will it take me to get my order?

Due to carrier delays, please allow up to 14 business days for your order to be delivered via our standard shipping method ("standard" at checkout).

9. How can I check the status of my order?

10. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through  our return page. 

11. Can I exchange my order?

Due to COVID, we do not offer exchanges at this time. 

12. How do I return my order?

Returns are accepted for all items within 7 days of purchase. Please visit our returns page to initiate the returns process.

13. What do I do if my order is damaged

14. Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

15. I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused. Please contact us at ktsmithcollection7@gmail.com with complete details. 

16. Where can I find product sizing information?